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Doctors think AI has a place in healthcare – but maybe not as a chatbot

January 13, 2026
Amanda Silberling
TechCrunch
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**Exploring the Role of AI in Healthcare Beyond Chatbots** As the world of medicine evolves, artificial intelligence is becoming an important subject of discussion. Recent developments show that significant companies like OpenAI and Anthropic are introducing new healthcare-focused products. But what does this really mean for doctors and patients? One key takeaway is that many health professionals believe AI can enhance healthcare, but they are cautious about its current applications. Most of the excitement surrounds the idea of using AI to analyze medical data, spot patterns, and support decision-making. This is where AI shines, offering insights that can lead to better patient outcomes. Another important point is that while chatbots have gained popularity, they might not be the best solution for every healthcare need. Chatbots can handle simple queries, but they often lack the depth and nuance required in medical discussions. Doctors want technology that can complement their expertise, not replace it. Additionally, incorporating AI tools requires careful consideration of ethical issues. Patient privacy and data security are significant concerns that need to be addressed. Health professionals are looking for solutions that align with their commitment to patient care while

OpenAI and Anthropic have each launched healthcare-focused products over the last week.

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